Here you will find information about NauticPro.dk, how to contact us, customer service, guidance on how to complete a purchase, and our opening hours.

We look forward to serving you, and if you have any questions, complaints, or praise, you are always welcome to contact us.

Address:

NauticPro.dk by Carlab
Amtmandsvej 1
4300 Holbæk

(This address is for administration only. Collection, drop-off, and customer visits are not possible)

Information:

Phone: 70 233 255
E-mail: info@nauticpro.dk
Web: www.NauticPro.dk
Legal name: Carlab
Company form: Sole proprietorship
SE/CVR: 27331939
Founded: 2003
Bank: Ringkjøbing Landbobank 7670-0004598004

Opening hours (Customer service and office)

Mon-Fri: 08.00 - 16.00
Weekend+Holiday: Closed

The above hours apply to both email and phone support. We aim to answer all emails within 24 hours on weekdays.
 

Customer service point

NauticPro.dk is an online store, and it is NOT possible to come in and buy locally. For NauticPro.dk, it is important that you feel you receive proper service. If you disagree with a case or a decision, please write an email explaining the case from your side, from start to finish, and we will review the case again and respond with a justification and answer. Most problems are solved easily and quickly, so please contact us so we can resolve the matter.
 

Info about returns/complaints

If you have returned an item or submitted a complaint, you will always (if we have your email address) receive an email confirming that we have received the item/package. In the email, you will receive information about the process regarding the handling of your cancellation/complaint.

You can find the standard return form here: Return form
 

How to shop at NauticPro.dk

To make a purchase on NauticPro.dk, you need to go through 5 steps.

1. Find the item(s) you want to buy, add them to the shopping cart, and go to checkout.
2. Enter your personal information.
3. Choose shipping/payment method
4. Choose payment method, and accept the terms and conditions
5. Check that all information is correct on the summary page and confirm the purchase.