Terms
The following terms of sale and delivery apply to all distance sales from the webshop NauticPro, CVR no. 27331939, to private consumers. In sales to companies, dealers, and other business customers (B2B), the relevant provisions under Danish law apply at all times. In the case of trade in a physical store, the applicable rules under Danish law also apply. These terms apply in cases where no other written agreements have been entered into between you as the buyer and NauticPro.
Documentation and instructions
If there are product descriptions and user guides for the item, these are included with the delivery from NauticPro.dk. If you require further information or advice from NauticPro.dk, this is provided as guidance only.
Delivery time and transport
Delivery of goods from NauticPro.dk is considered to have taken place when the consumer has been handed the item. Goods are dispatched by post or carrier if nothing else has been agreed in advance. Normal delivery time is 1-3 business days. Please note that some goods are "not in stock" or are custom-made; for these goods, the delivery time may exceed the normal delivery time. On the website, our delivery times are estimated and updated to the best of our belief. In exceptional cases, delivery times may be longer than described on the website.
Shipping
GLS Parcel Shop costs 49,-
GLS Private with delivery costs 59,-
GLS Business with delivery costs 59,-
Volume packages cost up to 499-699,-
Processing surcharge for orders under 200kr costs 19,-
Parcels are sent with GLS to the specified delivery address. All parcels are sent as insured goods and with Track & Trace.
If you are not at home when delivery is made to a private address, the parcel must subsequently be collected from the nearest GLS parcel shop. You will receive further notice from GLS by email and/or SMS.
These terms apply to shipments in Denmark to islands connected by bridges. Separate shipping rates apply to international parcels.
Risk for the goods
The risk for goods purchased from NauticPro.dk passes to you as the consumer when you collect the item from our address, or when you take physical possession of the item.
Complaint
When you shop at NauticPro.dk, you of course have a 24-month right to complain. This means that you can either have the item repaired, replaced, refunded, or receive a reduction in price, depending on the specific situation. It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.
Any errors or defects in delivery from NauticPro.dk must be claimed within a reasonable time after you have discovered the error. If you complain within two months of discovering the defect, the complaint will always be timely. It is your duty to state and, upon request, show how the error or defect manifests itself. If you discover an error, you must contact NauticPro.dk promptly. As a general rule, you can only complain about defects that appear no later than two years after you have received the item. For goods with limited durability or lifespan (e.g. bulbs, fluorescent tubes, etc.), your right to complain is limited to the product's normal lifespan.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging, and remember to obtain a receipt for the shipment so that we can reimburse your shipping costs. Please note that we do not accept parcels sent cash on delivery or without home delivery.
The item is sent to:
NauticPro.dk
Amtmandsvej 1
4300 Holbæk
(This address is for administration only. Pickup, drop-off and customer visits are not possible)
Defects
The rules on defects in the Danish Sale of Goods Act may apply.
Complaint access
If you want to complain about your purchase, please contact info@nauticpro.dk. If it is not possible to find a solution, you can submit a complaint to the relevant board in the area, provided that the conditions for this are met.
Nævnenes Hus
Toldboden 2
8800 Viborg
https://kpo.naevneneshus.dk/
To be able to complain to Nævnenes Hus, the item or service you wish to complain about must have cost at least DKK 1,110 and no more than DKK 100,000.
If you are a consumer residing in another EU country than Denmark, you can complain to the EU Commission's online complaint portal.
Warranty
NauticPro.dk provides no independent warranty. If there is a warranty on the products, it is solely the warranty that the manufacturer has offered you. Any inquiries regarding warranty must therefore be directed to the product manufacturer.
Age
You must be 18 years of age or older to shop at NauticPro.dk. By approving the order, the buyer confirms that they are over 18 years old or have parental consent.
Product liability
NauticPro.dk is liable for product liability in accordance with the legislation in force at any given time, but accepts no liability beyond what follows from the law.
Limitation of liability
NauticPro.dk assumes responsibility in accordance with the legislation in force at any given time, but accepts no liability beyond what follows from the law.
Ordering
You can only shop through our website, NauticPro.dk, as our warehouse is not located at the address. If you have inquiries about items that are not on the site, you are welcome to contact us by phone or email. When you shop at NauticPro.dk, agreements are made in Danish. It is possible to view previous orders by logging in to the website. If you want to receive a copy of your order confirmation, please send an email to info@Nauticpro.dk.
Price and payment
All prices include VAT and other taxes. Prices are current prices. In the event of delays, backorders, or sold-out items, we will make every effort to inform you as soon as possible, and what we can do about it - for example, refund your money or help you find a similar item elsewhere. If a price is obviously incorrect, and you reasonably should have noticed this, we are not obliged to deliver the relevant product at the incorrect price.
In this store, you can order your goods online and pay via:
- EAN Payment - Invoice to public authorities, municipalities, institutions, etc. (only possible with a valid EAN number) (0,00 DKK)
- Visa - Visa (0,00 DKK)
- Visa Electron (0,00 DKK)
- Credit card (International-Visa/Mastercard/Eurocard/Visa Electron/JCB) (0,00 DKK)
- Mobilepay (0,00 DKK)
- Bank transfer (19,00 DKK) (note! With bank transfer, you are not protected by the dispute resolution scheme)
A payment/card fee is associated with the use of the various payment options. The fee for using the respective payment cards and methods is stated in parentheses.
If you pay with an international payment card (VISA, MasterCard), the amount is reserved immediately.
The money is reserved on your card or account until:
1) we charge the amount when we ship the item, or
2) the money is released according to an agreement with your card issuer.
The money is normally reserved for 30 days, after which the reservation is automatically cancelled. However, you can contact your bank with documentation that the purchase has been cancelled, so they can remove the reservation earlier.
You can read more about the rules for your specific card with your card issuer.
Sales by invoice require approval; we reserve the right not to grant credit or sell by invoice without further explanation.
All prices include VAT. For custom-made products, NauticPro.dk reserves the right to require prepayment. NauticPro.dk reserves the right to change prices and information without prior notice.
Information regarding promotions and sales
The item is only reserved for you when your order has been completed, and payment information has been registered in our system.
Therefore, do not wait too long from the moment you put items in your cart until you complete your order, as you risk the item you have set your sights on being sold out before you manage to complete your order.
Right of withdrawal for online shopping
The right of withdrawal expires 14 days after the day you:
1/ has received your item
2/ gets the last item in physical possession, when it concerns an agreement for several different goods ordered in one order and delivered separately.
3/ gets the last batch, or the last part, in physical possession, when it concerns an agreement for delivery of a product consisting of several batches or parts.
4/ gets the first item in physical possession, when it concerns agreements for regular delivery of goods over a specified period.
Within 14 days of receipt, you must notify us that you wish to cancel your purchase. The notice must be sent by email to info@nauticpro.dk. In your notice, you must clearly state that you wish to exercise your right of cancellation; you may also choose to use our standard cancellation form and send it back with the return. You can find it here.
You canNOT cancel simply by refusing to accept the parcel. If you choose to do this anyway, you must bear the costs we incur in sending the item back to us.
The right of cancellation does not apply to custom-made items, such as specially produced items made to the customer’s request, or items that are cut and sold by the linear metre. These are not accepted for return and cannot be cancelled, returned, or exchanged once ordered.
Safety equipment with approvals (e.g. TÜV, ISO) must be sent back to the manufacturer to be tested and repackaged; this cost will be deducted from any return.
Condition of the item and packaging upon return
You are only liable for any loss in the item’s value caused by handling other than what is necessary to establish the item’s nature, characteristics, and how it functions.
The item must be returned in its original packaging, including any inserts, manuals, accessories, and protective materials, provided that the original packaging was supplied with the item and is still in the customer’s possession. Original packaging is considered part of the item when it affects the item’s commercial value.
If the original packaging is not available, the item must be returned in other equivalent suitable packaging that protects the item during transport.
Missing, damaged, or inadequate packaging may result in a reduction in value if this affects the item’s ability to be sold as new. Such a reduction in value may be deducted from the amount refunded upon cancellation.
You may inspect and examine the item in the same way as if you were trying it in a physical store, but not put it into actual use. If the item has been used beyond this, it is considered used, which may result in a full or partial loss of the refund.
Please note that breaking the seals on electronics and software, as well as breaking the seals on liquids, care products, and similar items, may constitute a significant reduction in value and, in some cases, may mean that no refund can be made.
Cancellation of part of the purchase
If you have purchased multiple items from us, you can return one or more items, even if they were bought under a single order. Please note that you will not be refunded the shipping costs if you cancel part of your purchase.
If you have obtained free shipping, received a free item, or received other discounts conditional on a purchase of a certain value, and this condition is no longer met after returning part of the purchase, the value of the discount, the gift (if it has not been returned) and/or the shipping cost will be deducted from the amount refunded to you. The shipping amount will most often be DKK 59.
Breaking the seal on sealed products
Delivery of sealed products, audio or video recordings, or computer software whose seal you have broken cannot be cancelled.
The condition of the item when you return it after cancellation.
You are only liable for any diminution in the value of the item resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the item. In other words, you may try out the item in the same way as if you were testing it in a physical store.
If the item has been tested beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only receive part of the purchase amount back, or none at all, depending on the item's commercial value.
To receive a full refund of the purchase amount, you must do the same as you would in a physical store. You may inspect/test the item, but you may not put it to actual use. If the item has been tested beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only receive part of the purchase amount back, or none at all, depending on the item's commercial value. Please note that if you break the seal on liquids, car care products and other liquids, this may constitute a loss in value and in some cases you will only receive DKK 0 back. We therefore encourage you not to break any seals.
If you cancel your purchase, the goods must be sent to:
NauticPro.dk
Amtmandsvej 1
4300 Holbæk
(This address is for administration only. Pickup, drop-off and customer visits are not possible)
Your order must be sent back to us without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. You are responsible for the direct costs associated with returning the item(s). Due to their size/weight, certain goods cannot be returned by regular post. This applies to heavy and bulky goods; return costs are approx. DKK 1,000 per pallet. Return parcels sent cash on delivery to NauticPro.dk will not be collected.
You are solely responsible for ensuring that the item reaches us safely, so remember to always package the item well, and we recommend sending it as a parcel with Track & Trace (in case the parcel should disappear during transport).
You must enclose a copy of your invoice when returning items. We also encourage you, as a consumer, to complete our standard cancellation form or our online return form.
Refund of the purchase amount
If you cancel your purchase, you will get back the amount you have paid to us, including delivery costs (however, this does not apply to additional delivery costs in cases where you have chosen a delivery method other than the cheapest standard delivery method we offer), within 14 days from the day you notify us of this. If you return individual items from your order, we will refund the price of the item; if you return your entire order, we will refund the price of the item(s) + standard postage. In the event of a reduction in value for which you are liable, this will be deducted from the purchase price. We will refund using the same payment method you chose for the original transaction. We may withhold the refund until we have received the item back,
Uncollected packages/incorrectly provided address
Packages are kept at the pick-up point for 7 days before they are returned to us.
If you do not pick up the package and it is sent back to us, you will be charged the actual shipping costs for the return shipment. In the event of cancellation, these will be deducted from the amount you would otherwise have received back. If you want the package resent, you must pay any delivery costs.
If the shipment is returned due to an unknown address, or because you have moved from the address, we will charge return shipping in accordance with GLS' current prices. If you want the package resent, you must pay any delivery costs.
Privacy policy
We need the following information when you shop with us:
Name
Address
Phone number
E-mail address
We register and pass on the personal data that is necessary to be able to deliver the item to you.
GLS - We pass on name, address, email, and phone number to GLS so that they can deliver your package to you and give you information about the shipment.
Paymentgateway - They provide the payment solution for us. We therefore pass on your order number and your payment choices (please note that we do not have access to your card details!)
Klaviyo - If you sign up for our newsletter in the cart, we pass on your name and email address to Klaviyo. In this way, we can send you relevant newsletters.
The personal data is registered with NauticPro.dk and stored for five years, after which the information is deleted.
We also work with a number of other companies that store and process data. These companies process information solely on our behalf and may not use it for their own purposes.
We only work with processors in the EU or in countries that can provide your information with adequate protection.
The data controller at NauticPro.dk is Managing Director Dan Henrik Amilon.
You are entitled to be informed which information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may be the case, for example, if your data is no longer necessary for the purpose for which we needed it. You can also contact us if you believe your personal data is being processed in violation of the law. You can write to us at: info@nauticpro.dk
When personal data is collected via our website, we ensure that it always takes place only with your express consent, so that you are informed exactly which information is collected and why.
The director and employees at NauticPro.dk have access to the information that is registered about you.
We do not store customer information encrypted.
We do not transmit customer information encrypted.
Information provided to NauticPro.dk is in no way passed on or sold to third parties, and we do not register any sensitive personal information.
Cookies
Cookies are used on NauticPro.dk for the purpose of optimizing the website and its functionality, thereby making your visit as easy as possible. You can delete cookies from your computer at any time; how this is done depends on your browser.
Log statistics
We use log statistics on NauticPro.dk, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc. The log statistics are used only for the purpose of optimizing NauticPro.dk.
If you have any questions, please contact us at info@nauticpro.dk or by phone.
The terms and conditions were last updated on 08.10.2024
Business purchase terms
These terms apply to business purchases, B2B sales. Here you can read about the right of withdrawal and complaints. For information about shipping, delivery, general information and payment, see the consumer purchase terms and conditions.
Right of withdrawal
No right of withdrawal is granted for products purchased on NauticPro.dk.
Right to complain
There is a 1-year complaint period on products purchased on NauticPro.dk. You must complain immediately, and within 2 days after you have discovered the defect.
We do not issue refunds in connection with a complaint, but we offer extended remedial assistance in the form of repair or similar, provided this is justified. When purchasing on NauticPro.dk, the buyer therefore waives the right to cancel in favor of the seller's extended duty to remedy.
In special cases, if NauticPro.dk considers it reasonable, the buyer may exercise the right to cancel. A deduction for value for use may apply.
If NauticPro.dk does not remedy the defect within a reasonable time, the buyer may cancel the agreement and receive a refund minus value for use.
The terms and conditions were last updated on 25.10.2024